AI for dental and medical practices
Where AI helps a practice run smoother, and where only a clinician decides.
A practice holds patients' health information and makes decisions that affect their care. AI is useful for the admin and communication around that care. It never diagnoses, recommends treatment or makes a clinical decision.
Five real workflows
Where AI actually helps.
- 01
Patient correspondence
Drafts routine appointment reminders, recall letters and general information from your templates.
- You keep
- Anything that mentions a patient's specific condition, treatment or clinical situation.
- Try this week
- Draft one routine reminder from your existing template and check it before it's used.
- 02
Scheduling and front-desk admin
Drafts responses to routine scheduling questions and organises the details you give it.
- You keep
- Anything involving a clinical question, which goes to a clinician, not the front desk or AI.
- Try this week
- Draft a reply to one routine scheduling query and check it against your practice's usual wording.
- 03
Practice documents and policies
Drafts or updates administrative documents, such as a patient information leaflet, from your notes.
- You keep
- Checking anything clinical in the document against current guidance before it's used.
- Try this week
- Take one existing patient leaflet and ask for a plainer rewrite of the non-clinical sections.
- 04
Clinical note structure, never content
Can restructure notes you have already written into a clearer format, if your practice's systems and policies allow it.
- You keep
- Every clinical observation, judgement and decision in the record, written and owned by the clinician.
- Try this week
- Before using AI anywhere near clinical notes, check your practice's policy and your records system's own rules on AI use.
- 05
Billing and insurance correspondence
Drafts routine explanations of charges or insurance processes, from the details you give it.
- You keep
- Anything that states a specific patient's diagnosis, treatment or cost, checked before it's sent.
- Try this week
- Draft one routine billing explanation and check it against the patient's actual record before sending.
Handle with care
Rules for dental and medical practices, not fear.
- Patient health information
Patient health information stays out of any tool that is not approved for that data under your practice's privacy and healthcare obligations.
- No AI clinical decisions
AI does not diagnose, recommend treatment, or interpret results. Every clinical decision is made and documented by a qualified clinician.
- Records and consent
Any use of AI that touches patient records follows your practice's own policy and your patients' consent, checked before it is adopted.
- Regulatory compliance
AI use in the practice follows the rules of your healthcare regulator and your records system's own terms, not just general good practice.
Where to start
The right size of first step.
30-day AI Sprint
From $7,500
A practice's admin runs on a small number of repeating processes, such as recall letters and scheduling. A Sprint builds and tests one of these properly, with your clinical team's rules built in from the start.
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